Debt Collection

Robinson Way has, and will continue to significantly invest in, the latest technology and the best people to boost the collection of debt held by us.

We are able to accept debt at any stage of delinquency, from early arrears to post write off, and will design and implement strategies to suit each profile. We also provide telephony support and benchmarking exercises versus your own in house collection operation.

Our advanced Talon© system is a bespoke in-house system that verifies, adds, and corrects telephone numbers and addresses. Performance measurements are set at both client and collector level to ensure the best results.

The key components of our collection processes are:

Scoring & segmentation – applying the most effective collection strategy to individual accounts /li>
Predictive dialling – via our state of the art Concerto ePro dialler, using blend and inbound call routing to our 130 call centre staff, six days a week, including evenings
SMS text messaging – stimulating higher contact rates with customers
Broadcast messaging – automated answer machine messaging utilising the latest text to voice technology
Bespoke lettering – proven and continually challenged lettering strategies for each debt profile
Credit/debit card payments – payment authorisation is made and approved instantly
Legal lettering – contact is made pre-summons by our solicitors, Horwich Farrelly.
Litigation – in house dedicated legal collection team
Home collection – nationwide doorstep service via 1,500 field agents.