Robinson Way Limited is one of the most successful consumer debt collection agencies in the United Kingdom.

Robinson Way Limited is a wholly owned subsidiary of Hoist Kredit AB the leading pan-European receivables management and purchase company www.hoist-group.com

Hoist acquired Robinson Way in November 2012 and with its headquarters in Stockholm, now employs circa 650 people across 9 European countries. Hoist holds a Swedish banking licence accepting consumer deposits which it then invests in the receivables purchase market, across Europe. Robinson Way supports Hoist in collecting UK debt purchase assets as well as growing its profitable contingent client debt collection business.

Debt recovery services have been provided by Robinson Way since 1974.

Robinson Way is a founder member of the Credit Services Association.

End to end service

End to end debt recovery service including use of the latest messaging and IVR technologies, to core Letter/Telephone, Litigation and Home Collection services - no subcontracting, no sharing of sensitive customer data or reliance on 3rd parties to deliver consistent strong results.

Cutting edge use of data

Cutting edge use of data to identify customer propensity to pay; likely gone aways; residency status; improve telephone, messaging and email penetration; all designed to provide focus so as to maximise collections.

Ofcom compliant

Investment in most up to date and Ofcom compliant dialler technology.

Consistent performance

Not volume driven therefore performance is/will be consistent.

To find out how we can support you via our debt collection, litigation and field services e-mail our sales enquiries address

Debt Collection »

Letter, telephony, litigation and field negotiation

Legal Collection »

Legal expertise and negotiation

Home Collection »

We provide one of the largest UK Home Collection services

Debt Purchase »

You can free up capital tied up in your existing receivables

So what makes Robinson Way stand out?

We are in an industry environment where compliance, data security and Treating Customers Fairly are all critically important in achieving first class collection performance. Delivering upon all these values are what sets Robinson Way apart from our peers.

Robinson Way employs approximately 200 staff and collects consumer debt for blue chip companies in both the public and private sectors. These include clients in banking and financial services, home shopping, utilities and telecommunications.

We provide a range of services including debt collection, litigation, specialist field services and debt purchase. Overall, an end to end debt recovery service that cannot be rivalled in our industry. We do not outsource any element of our collection activity, therefore delivering ‘best in class’ collection results is completely within our own control.

We have unparalleled financial backing, as well as the infrastructure and systems, supported by some of the most highly skilled people, to provide a comprehensive debt collection facility.

Customer Support

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Alternatively you can call us on 0845 605 1365