Robinson Way delivers bespoke collections services tailored for each of our clients throughout the UK, operating from a purpose-designed call centre in Salford, and with an underlying online capability to service our clients’ and customers’ needs. All of our practices and processes are underpinned by the core principle of Treating (every) Customer Fairly and properly.
We are able to accept aged debt at any stage; from regular payers to early arrears to post write off. We design and implement strategies to suit each profile, and also provide telephone support and benchmarking exercises to test your own in-house collection operation.
Core services include:
- Lettering, telephony, SMS and email contact – delivered by our qualified negotiators
- Litigation - utilising our expert panel of lawyers
- Trace – using our in-house trace and investigation teams
- Reconnection – harnessing a dedicated reconnection field team